Returns and Refunds

Last updated: 02:10:26

At Microtech Online Store, we want you to be happy with your purchase. This policy explains how to request a return, refund, or exchange. It applies alongside your rights under applicable consumer-protection laws.

Change-of-mind returns

You may request a return within 14 days of receiving your order if the item is unused, undamaged, in its original packaging, and returned with all accessories, manuals, and proof of purchase.

To request a return, email microtech365247@gmail.com with your order number, the item you want to return, and the reason for the request. Please wait for return instructions before sending anything back.

Unless the item is faulty or was supplied incorrectly, you are responsible for the cost of returning it. Original delivery charges are not refundable for change-of-mind returns. Once we receive and inspect the item, we’ll let you know whether the return is approved.

Faulty, damaged, or incorrect items

Please contact us at microtech365247@gmail.com as soon as possible if your item arrives damaged, is faulty, or is not what you ordered. Include your order number and clear photos or a description of the issue.

We’ll assess the problem and arrange an appropriate remedy in line with applicable law. Where a return is needed because we supplied a faulty, damaged, or incorrect item, we’ll provide return instructions and cover reasonable return costs.

Refunds

If your return is approved, we’ll refund the eligible amount to your original payment method. Refund processing usually begins within 5 business days after approval; your bank or payment provider may take additional time to show the funds.

If a refund is not appropriate, we’ll discuss any available repair, replacement, or other remedy with you.

Exchanges

If you need a different item, contact us at microtech365247@gmail.com. Exchanges depend on stock availability. If the requested item is unavailable, we’ll contact you to discuss the options.

Items we can’t accept for change-of-mind returns

For change-of-mind returns, we may decline items that have been used, damaged after delivery, are missing parts or original packaging, or are marked as non-returnable on the product page. These limits do not remove any rights you may have for faulty or incorrectly supplied goods under applicable law.

Contact us

Microtech Online Store
Email: microtech365247@gmail.com
Phone: 075 167 5436
Returns address: 86 Stegman street, Krugersdorp West, 1739